OUR PROCESS

On our phone call, we will:

• Listen to what you like and don’t like about your current home; your goals, needs, and desires.
• Discuss how our process helps to make your project a simple and enjoyable experience.
• Discuss your desired budget and investment comfort zone.
• If you’re not sure what you’re desired budget should be, visit our cost pages for a rough estimate of what typical remodels in our area. FOR MORE INFORMATION SEE: Kitchen Remodel Costs, Bathroom Remodel Costs, Basement Finishes Costs
• Review and discuss the next steps in our process
• Request pictures, rough drawings or dimensions of the areas emailed to us to assist in giving budget ranges for the project.

Once pictures are received, a second phone call is scheduled to present budget ranges and discuss the Professional Services Agreement (PSA), if applicable. During this call, if the budget is acceptable, we will schedule an onsite visit to present the PSA and view the project area.

Once the Professional Services Agreement (if applicable) has been implemented, our next steps will include:

• Complete a field sketch and gather more detailed measurements, take photographs, schedule visits with trades, if needed.
• Review floor plans and designs created, or received from an architect, make any changes and revisions.
• Schedule a time to meet and review plans, if needed.

After the above meeting, the following will take place:

• A list will be prepared for you of items to be selected
• You visit our trusted suppliers and pick the material you like.
• We can introduce you to a trusted interior design partner, if you need help coordinating your selections.

Once your shopping is completed, we will:

• Review final specifications, materials selected, pricing and preliminary schedule.
• Review final floor plans and any other necessary views.

Once the design is finalized, selections are made, a fixed price proposal with a detailed scope of work will be written and we will review the proposal we’ve created especially for you, based on your design and anticipated PSA budget. As a practice, we do not itemize our bids. Once the proposal and contract is agreed upon and signed, a down payment is received to secure the project in our production schedule

Before we start actual construction, we will:

• Apply for all necessary permits.
• Order all necessary materials.
• Coordinate delivery of material and start production schedule.
• Introduce you to your lead carpenter.
• Ask a series of questions regarding general ‘housekeeping’ issues to ensure safety and security.
• Answer any questions you may have before we begin.

During construction, we will:

• Schedule regular (weekly) meetings with you to keep you informed.
• Update you on work that is being performed.
• Update you on any changes to the schedule.
• Meet with you to address any concerns and questions that may arise during construction.
• Update you on any changes that may require cost increases or credits due to changes in scope of work.

Learn about our state of the art BuildClean system that helps keep your home clean and air breathable by reducing dust.  (Note: We will not make any major changes until you have approved and signed a written Change Order)

After construction work is complete:

• Our Lifetime Warranty Promise starts – At your Post Project Meeting, we will present you with our Warranty Promise. If there is a problem with our workmanship – whether it is 5 months or 5 years after the job is completed – we will be there to take care of it, for as long as you own your home.
• We will walk you through the operation of your new fixtures and appliances.

Our goal is to make this process an enjoyable, stress-free experience for you. We want you to love the enhancements to your home – and share your experience with others who would benefit from our service. FOR MORE INFORMATION: To learn more, see our Home Page for a full list of our remodeling services. We look forward to speaking with you about your project! Josh Nelson Owner/President *With special thanks to Kyle Hunt Interested in discussing a remodeling project with us? Call or email us today: (616) 335-9840 Nelson Builders 217 E 24th Street #102 Holland, MI josh@nelsonsbuild.com